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Recover your account when you can't sign in

SOLVEDby QuickBooksQuickBooks Online124Updated 1 week ago

Find out what to do if you can't sign in to your account for QuickBooks Online, QuickBooks Payroll, or other Intuit products.

If you forgot your user ID or password, don't worry. Here’s how to get into your account and back to business as usual.

Note: If you can sign in and just need to update the email address, learn how to change the email address for your account.

If you still have the phone number or email address

Still have access to the phone number or email address on file? You can get back into your account within minutes:

  1. Go to our sign in help page.
  2. Enter the phone number, email address, or user ID for your account.
  3. Check your phone or email for a message from Intuit or QuickBooks. Enter the code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
  4. When prompted, reset your password.

Once you're back in your account, you can change the email address if you need to.

If you can’t get a message at the phone or email on file

  • Check your spam or junk folders.
  • Add to your contact list.
  • Check all email addresses you might've used to sign up for your account.
  • Make sure to unblock emails from Intuit. Learn more about how to receive Intuit emails.

If you no longer have access to your email or phone number, choose an alternative way to verify your account and follow the prompts. Once you’re back into your account, you can change your email address or phone number if you need to.

  1. Take a high-quality photo or scan of your driver's license, passport, or other government-issued ID. Or, you can use a notarized document with your name and address.
  2. Fill out the form below with your info, and upload your ID or document.
  3. Within one business day, look for an email from with the next steps. If we approve your request, you'll receive a link to reset your password.

We'll take care of your request within one business day. Our business hours are Monday through Friday, 8:00 AM to 5:00 PM PT.

Once you're back in your account, you can change your email address or other info. For extra security, our general support team doesn't have access to update your info.

Important: Help us get you back in to your account quickly and safely.
  • Make sure your ID is a valid driver's license, passport, or other government-issued ID. Make sure your ID or notarized document is clear and legible, and of the account owner or primary admin user. To protect your privacy, do not include or show your Social Security number in any document you upload.

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